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Lew Brown
Location: Adelaide, SA
Phone: 0405 951 858
Email: lewpbrown@gmail.com
VALUE PROPOSITION
As a business and data analyst with over 8 years of experience across a variety of businesses, large and small, I am a consistent top-performer in each of my roles. In my work I always strive to be a dedicated and motivated professional with a strong work ethic and a commitment to excellence.

I believe in putting my best effort into everything I do and aim to deliver high-quality work that meets or exceeds expectations. I am always open to learning from others, as everyone knows something you don't, and I seek out opportunities to improve my skills and knowledge.

I believe that an open mind and careful attention are the keys to personal growth and professional success.
SKILLS
Data Analysis
Data Visualisation
Extract, Transform, Load
CSV, JSON, APIs
Web Development
HTML/CSS/JavaScript
SQL
Microsoft Excel
Macros/VBA Automation
JS Charting Libraries
WORK HISTORY
Quality Assurance Engineer, Javascript Developer
Atomix
Mar 2023 - Present
-Led end-to-end QA testing across multiple client web projects, ensuring accessibility, performance, and functional requirements
-Developed test plans and conducted cross-browser, accessibility, and functional testing for web applications
-Independently developed and maintained a customer-facing web application for the company's largest client, achieving a 4.8/5 satisfaction rating
-Built high-performance solutions using vanilla JavaScript and JSON data structures, integrating with Magento, HubSpot and Yotpo
-Created financial forecasting systems and data visualization dashboards to support business planning
-Developed SQL queries and data analysis solutions for targeted marketing initiatives
Data Analyst
Ryderwear
Oct 2020 - Jul 2021
Various analytical activities including:
-Automated dashboard creation
-Reports Automation (VBA macros)
-Sales and operational reporting
-Sales forecasting and other statistical analysis
-Customer sentiment tracking, NPS score performance
-Customer segmentation, RFM analysis
Administrator
HenderCare
Jul 2019 - Sep 2020
Multi-faceted role, initially began as a 4-week contract, extended on multiple occasions to 15 months. Responsibilities included:
-Large-scale data cleansing and migration activities
-Software development program, including bug tracking, UAT and feature testing
-Present to daily third-party developer stand-up
-Creation and distribution of project bug and feature tracker
-Creation of training material & procedure guides
Business Analyst
Qantas
Jul 2014 - Nov 2018
Working as part of the Customer Journey business unit with responsibilities including:
-Sysadmin for Resolve CRM
-Operational reporting for multiple teams
-Customer insights reporting using system data and raw text analysis
-Development of weekly and monthly reporting decks for multiple stakeholders throughout the Qantas Group
-Various projects, ultimately culminating in the departmental transformation project
Customer Care Executive
Qantas
Jul 2011 - Jul 2014
Responsibilities included:
-Customer complaint resolution via phone, email and mail
-Consistently amongst the highest performers in the team
-Creation and maintenance of team's response template library
-Design and implementation of proactive communications initiative, drastically reducing agent effort from hours to minutes
-Creation and maintenance of Proactive Communications training material
-Training and ongoing support to multiple staff members
SAMPLES