Quality engineering and business intelligence, across twelve years where data, software and operations meet. For the last three I have worked on quality: mapping the critical paths, testing by hand, building the automated regression suites, and holding final say on go/no-go for the work I cover. On the data side I pull a business's scattered systems into one source of truth and build the platforms and automations that turn it into decisions.
Core skills
Quality & testing
Release management and go/no-go, regression automation (Playwright, Ghost Inspector), functional, cross browser and accessibility testing (WCAG AA)
Atomix· Lead, Business Intelligence & Transformation
Feb 2025 – Jun 2026
Architected and delivered an agentic reporting platform pulling ten systems (Zoho suite, Xero, four hosting providers, the Anthropic API) into an automated weekly executive report, with supplementary hosting-profitability and AI-spend reports.
Lifted core project data from around 10–15% to past 95% on assigned hours and ~75% on due dates, making reliable scheduling and honest project-health reporting possible.
Built the BI dashboards leadership runs on: financial performance, support-desk KPIs, invoiced versus uninvoiced hours, and client-tier analysis.
Owned the quality bar on the bulk of the team's client work with final say on go/no-go; automated the Key Functionality Checklists into regression suites, led the move from Ghost Inspector to Playwright, and recruited and mentored a QA analyst.
Designed two internal compliance automations end to end (business rules, SQL, rollout and ongoing review) that flagged time-logging and project/invoicing gaps and prompted the right people to fix them.
Product owner of myUB; drove AI-accelerated delivery with Claude and Claude Code and built and shared internal tooling across the team.
Atomix· QA Engineer & JavaScript Developer
Mar 2023 – Feb 2025
Acted as the release gate on the agency's client web projects: functional, cross browser and accessibility testing to WCAG AA, where nothing shipped until it met standard.
Created and maintained the Key Functionality Checklists mapping the critical paths re-verified against every release.
Tested complex business logic across third-party integrations (Magento, HubSpot, Yotpo), and built the high-performance vanilla-JavaScript integrations with those systems.
Began sole development of myUB, the UBlockout customer support hub, hand-written in framework-free JavaScript.
Ryderwear· Data Analyst
Oct 2020 – Jul 2021
Automated dashboard creation and VBA macro-based reporting, plus monthly sales and operational reporting.
Sales forecasting, NPS performance tracking, and customer segmentation through RFM analysis.
HenderCare· Administrator / Analyst
Jul 2019 – Sep 2020
A four-week contract extended to fifteen months: large-scale data cleansing and migration, UAT and feature testing.
Represented the business in daily third-party developer stand-ups, and produced training material and procedure guides.
Qantas· Business Analyst
Jul 2014 – Nov 2018
Owned reporting and process improvement across Customer Care and Baggage Services; system administrator for the Resolve CRM, with operational and stakeholder reporting across the Qantas Group.
Represented both departments through a multi-year Customer Journey transformation (Resolve CRM to Salesforce), authoring a large share of requirements across dozens of hours of workshops, then flying to Manila to help stand up the new contact centre.
Qantas· Customer Care Executive
Jul 2011 – Jul 2014
Consistently among the team's highest performers; designed and ran a proactive communications initiative that cut agent effort on a recurring issue from hours to minutes.
Built and maintained the team's response template library and trained new staff.
Selected projects
myUB · UBlockout Support Hub (my.ublockout.com). Framework-free customer support hub, built and maintained solo; in use by thousands of customers, live in three languages, 4.8/5 satisfaction. Sole developer and product owner.
OTT Booking Platform. A from-scratch replacement for Rezdy with a real-time availability engine, Stripe payments and an admin platform, on a serverless stack running for about $20/month. Designed and built solo.
pal & timeTrack. Personal tools I use daily: a keyboard-first command palette for Windows, and a Tauri desktop time tracker with Zoho Projects sync. github.com/lewpbrown