As a business and data analyst with over 8 years of experience across a
variety of businesses, large and small, I am a consistent top-performer in
each of my roles. In my work I always strive to be a dedicated and
motivated professional with a strong work ethic and a commitment to
excellence.
I believe in putting my best effort into everything
I do and aim to deliver high-quality work that meets or exceeds
expectations. I am always open to learning from others, as everyone knows
something you don't, and I seek out opportunities to improve my skills and
knowledge.
I believe that an open mind and careful attention
are the keys to personal growth and professional success.
Data Analyst
Ryderwear
Oct 2020 - Jul 2021
Various analytical activities including:
-Automated dashboard creation
-Reports Automation (VBA macros)
-Sales and operational reporting
-Sales forecasting and other statistical analysis
-Customer sentiment tracking, NPS score performance
-Customer segmentation, RFM analysis
Administrator
HenderCare
Jul 2019 - Sep 2020
Multi-faceted role, initially began as a 4-week contract, extended on
multiple occasions to 15 months. Responsibilities included:
-Large-scale data cleansing and migration activities
-Software development program, including bug tracking, UAT and feature
testing
-Present to daily third-party developer stand-up
-Creation and distribution of project bug and feature tracker
-Creation of training material & procedure guides
Business Analyst
Qantas
Jul 2014 - Nov 2018
Working as part of the Customer Journey business unit with
responsibilities including:
-Sysadmin for Resolve CRM
-Operational reporting for multiple teams
-Customer insights reporting using system data and raw text
analysis
-Development of weekly and monthly reporting decks for multiple
stakeholders throughout the Qantas Group
-Various projects, ultimately culminating in the departmental
transformation project
Customer Care Executive
Qantas
Jul 2011 - Jul 2014
Responsibilities included:
-Customer complaint resolution via phone, email and mail
-Consistently amongst the highest performers in the team
-Creation and maintenance of team's response template library
-Design and implementation of proactive communications initiative,
drastically reducing agent effort from hours to minutes
-Creation and maintenance of Proactive Communications training
material
-Training and ongoing support to multiple staff members
